Field Service Engineer - Los Angeles, CA

Top Job

Located in Suwanee, GA

Responsibility

  • Troubleshoot, diagnose and support: complex system and device problems/issues for hardware and software
  • Utilize accumulated knowledge: and leverage best practice documents and tools to support customers
  • Perform diagnostic procedures: gather information about the problem, determine the root cause and develop a solution
  • Provide technical support: to external customers and other field technicians as needed by troubleshooting and resolving issues regarding mechanical and electrical hardware issues as well as networking and software issues
  • Effectively synthesizes and compose communication: including daily progress emails to internal team and clients
  • Be the ‘face’ of our client’s Services onsite
  • Educate customers: on their equipment, processes and the value of their scrub and linen program
  • A Problem Solver, Professional and Passionate, Service Oriented, Great communicator, and a Troubleshooter

 

EDUCATION: Bachelor’s degree or equivalent from a four-year college or technical school preferred but not required

 

EXPERIENCE: Previous field technician experience is ideal

 

OTHER REQUIREMENTS:

  • Position requires a minimum of 60% travel
  • Able to lift a minimum of 100 lbs and perform a considerable amount of pushing, pulling, stooping, bending and lifting
  • Possess a valid driver’s license
  • Must maintain current immunizations and obtain additional immunizations necessary to access client sites
  • Working knowledge of Microsoft Office; Experience with Sales Force a plus but not required.
  • Possess excellent organizational skills with the flexibility to readily adapt to change

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Express Office: Atlanta (Buckhead)
3525 Piedmont Road Northeast
8 Piedmont Center
Suite 215
Atlanta, GA 30305

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