Customer Service Representative

Top Job

Located in Fort Myers, FL


Customer Service Representative     

Located in Fort Myers, FL



Responsible to the Customer Service Supervisor for daily operations of aircraft, customer service, hotel accommodations, vehicle rental, fuel inventories, FBO revenue documentation from fuel invoicing.


Essential Duties and Responsibilities include, but not limited to, the following:

  • Provide Assistance to customers relating to concierge service, rental cars and hotel accommodations.
  • Confirm catering orders for inbound/outbound flights.
  • Provide ground transportation for pilots/customers.
  • Answer multi-line company switchboard and route calls accordingly.
  • Schedule aircraft arrivals and departures and coordinate.
  • Maintain scheduling for lobby area and conference rooms.
  • Maintain serviceability of aircraft linens and dishware.
  • Dispatch and receive fuel orders.
  • Maintain refreshments for customers in lobby area.
  • Receive and enter cash payments; enter fuel and service tickets, close and settle batches for POS and Total FBO ensuring balance; balance cash drawer, file.
  • Service and stock office and kitchen supplies.
  • Inventory and stock pilot supplies.
  • Maintain security access to ramp, hangar and offices.
  • Adhere to company Policy and Procedure Manual.
  • Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors and vendors.
  • Demonstrate team leadership, professional and positive attitude, especially in adverse situations.
  • Maintains Customer Service desk in a clean, professional, safe and organized manner.


Position Type: Evaluation Hire

Pay: $14.00 - $15.00 per hour

Schedule: 2 shifts (must be available to work both)

6:00 am – 2:30 pm


2:30 pm – 11:00 pm


Three Ways To Apply: (choose one)

  • Resumes may be emailed to
  • Complete an online application on our website submit it to the Fort Myers, Florida location
  • Call our office 239-277-9675


About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support; we are a Human Resources Solution company assisting business in finding top talent. Express can place you in a wide range of niche industries including Administrative, Professional, Medical, and Commercial positions.  We are able to fill these needs through direct hire and contract opportunities. In 2016 we put over 2500 people to work in the Lee County Area.  Let us help you today! Learn more about our local office at our website:


Benefits Available to Eligible Express Associates:

  • Medical Plan
  • Dental Plan
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Vision/Eyewear Plan
  • Vacation Pay
  • Life Insurance
  • Referral Bonuses


For a complete listing of all open positions, visit







Express Office: Fort Myers (Northeast Corridor)
8695 College Parkway
Suite 2300
Fort Myers, FL 33919