Customer Service Representative

Located in Northport, AL

Salary: $15/hr and up

We are currently recruiting for a FULL TIME, PERMANENT Customer Service Representative for a company located in the Tuscaloosa, AL area! 

Pay is between $12-$15 per hour! 

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Proven customer support experience or experience as a client service representative
  • At least 1 year of customer service experience in a call center setting
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Express Office: Tuscaloosa
2818 Lurleen B Wallace Boulevard
Northport, AL 35476




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