As a Front Office Coordinator, you will play a vital role in creating a positive first impression for every visitor, applicant, and client who walks through our doors. In this fast-paced environment, you'll utilize your customer service, communication, and multitasking skills to manage multiple phone lines, assist guests, process applications, and support recruiting activities. Your professionalism and organizational skills will help ensure an exceptional experience for everyone you serve.

What You'll Do

Create a Positive First Impression

• Welcome visitors and applicants in a friendly and professional manner.
• Answer and direct incoming calls while managing inquiries efficiently.
• Process applicant information and online applications accurately and promptly.
• Deliver exceptional customer service to job seekers, clients, and guests.

Perform Administrative and Office Support Duties

• Enter and maintain applicant data with accuracy and confidentiality.
• Manage correspondence, filing, and office records.
• Assist with recruiting activities, interview scheduling, and onboarding support.
• Provide administrative assistance to the office team as needed.
• Support payroll and other office operations.

Ensure Compliance and Professional Standards

• Conduct business in accordance with Express policies and all applicable laws and regulations.
• Maintain current knowledge of workforce trends, labor laws, and industry best practices.
• Uphold confidentiality and professionalism in all interactions.

What We're Looking For

We're seeking someone who:

• Is passionate about helping people and making a positive impact in the community.
• Thrives in a fast-paced environment and can effectively manage multiple priorities.
• Demonstrates professionalism, reliability, and strong attention to detail.
• Possesses excellent communication, interpersonal, and organizational skills.
• Is comfortable learning and using various technology platforms and software systems.
• Can perform well under pressure while maintaining a positive attitude and achieving goals.

Preferred Qualifications

Education and experience can come from many different backgrounds. Typical qualifications include:

• High School Diploma or GED required.
• Previous customer service, administrative, receptionist, or office support experience preferred.
• Proficiency in Microsoft Office Suite and the ability to learn new software systems quickly.
• Strong written and verbal communication skills.
• Excellent time management and organizational abilities.