Member Advocate (Bank Teller)

Top Job

Located in Hot Springs, AR

Salary: $16.00/hr

Express Employment Professionals is interviewing candidates for Member Advocate positions with a premier employer in HOT SPRINGS. The Member Advocate Schedule is Monday through Thursday, 7:45am-4:30 pm, and Friday 7:45p-5:15p Candidates to be considered must be available to work occasional overtime, able to pass a drug screen, and submit to a credit check. Pay starts at $16.00/hour, DOE but can increase after an evaluation period.

Member Advocate Responsibilities and Duties could include:

• Contribute to achievement of branch sales goals by suggesting products and services that would be of interest to the customer and that would meet their needs; refer customer to appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
• Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
• Cross-sell other services of the bank.
• Uphold the company Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

Member Advocate Qualifications include:

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.
• While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear.
• Able to operate telephone, scanner, copier and FAX machines.
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.

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Three ways to apply: (choose one)

• Complete an online application on our website: https://apply.expresspros.com/account/login and submit it to the Hot Springs, Arkansas location.
• Call our office 501.520.0333
• Visit our office 1702 Malvern Avenue, Suite B – Hot Springs, AR 71901

To view what other positions we have available now, please visit us online: www.expresspros.com/hotspringsar

Express Employment Professionals cares about people. About business. About you. We are passionate about finding good people good jobs and about helping our clients reach their goals. For us, it’s personal. We live and work in Hot Springs, AR. We are invested in the success of our employees and the success of our clients. Express offers multiple benefits to our associates that can include: a medical plan, dental plan, vision/eyewear plan, prescription drug reimbursement, 401(k) Retirement Savings Plan, provisions for vacation and holiday pay, short-term disability, life insurance and referral bonuses.

 

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