Technical Support Specialist Bilingual - Spanish

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Located in Temple,TX

Find your ideal career with us! Express Employment Professionals is a leading staffing provider and recruiting firm. We are seeking experienced movers and packers with a desire in finding long-term employment opportunities with a company that is known for its great benefits and long tenured staff.

 

Local Temple company looking for Technical Support Specialist. The Technical Support Specialist will interface via telephone, email and/or chat with external customers on technical support related issues and works various technical and customer service related correspondences to ensure customer issues are resolved in a timely manner. Fluent Spanish speaker required. This is an evaluation to hire position. Looking to hire immediately!

 

Essential Functions:

  • Interact with customers to provide and process information in response to inquiries and concerns about Acer products and services
  • Answers all inbound technical support inquiries regarding customer’s hardware and software issues
  • Documents all inbound and outbound customer interactions
  • Submits all order types to resolve service related issues and warranty driven replacements as needed
  • Owns and manages tasks to complete closure
  • Prepares technical writing to support the work instructions and manuals
  • Other duties as assigned
  • Redirect problems to appropriate resources

 

Minimum Requirements:

  • Must be fluent in both English and Spanish; Excellent written and verbal communication skills in both English and Spanish
  • Must be able to explain and demonstrate performance of the essential functions of the job, with or without reasonable accommodation. Must posse the following experience, skills, and abilities:
  • Minimum of 6 Months technical support experience – preferably phone/email experience
  • Minimum of 6 months in customer service or support role – preferably phone/email experience
  • Troubleshooting/diagnostic experience
  • Strong computer skills and experience in all current Microsoft OS and MS Office
  • Must be self-motivated with inherent ability to multi-task
  • Identify / define processes that enhance the customer experience, reduce costs and deliver the right solution the first time
  • Exhibits professional conduct
  • Must possess excellent written and oral communication skills

 

Hours:

Monday – Friday, 8:30am – 7:00pm

Must be available to work a shift that falls during these work days and hours.

 

Salary:

DOE

 

Contact:

(254) 771-5595

 

In addition to submitting your online application resumes in Microsoft Word format can be submitted to:

jobs.templetx@expresspros.com

Express Office: Temple
200 West Calhoun Avenue
Temple, TX 76501

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