Customer Service Representative

Top Job

Located in champaign,IL

Job Description

We are searching for an energetic customer service representative for a busy office!  

PRIMARY DUTIES AND RESPONSIBILITIES:

•Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
•Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
•Clarify customer requirements; probe for and confirm understanding of requirements or problem
•Meet customer requirements through first contact resolution
•Confirm customer understanding of the solution and provide additional customer education as needed
•Prepare complete and accurate work and update customer file
•Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
•Effectively transfer misdirected customer requests to an appropriate party
•Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
•Participate in activities designed to improve customer satisfaction and business performance
•Provide answers and/or advice to customers based on their particular requirements and customer profile
•Update customer records
•Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects

EDUCATION AND EXPERIENCE:
High school diploma or equivalent experience. One year of customer service/call center experience preferred.

CANDIDATE PROFILE:

•Courteous with strong customer service orientation
•Strong communication, multi-tasking, negotiation skills required
•Strong computer navigation skills and PC knowledge
•Ability to remain calm under pressure and work in a concise, clear and focused manner
•Just be flexible with the ability to adapt to changes and think conceptually
•Ability to learn
•Tolerance for repetitive work in a fast paced environment
•Ability to work as a team member, as well as independently
•Dependable with proficient attention to detail


The hours for this position is from 2-10pm or 3-11pm. $10.25/hour.  If you are interested in this position or others like it, call  Danielle/ Karly at 217-355-8500 or apply online at www.expresspros.com

Express Office: Champaign
1001 North Mattis Avenue
Champaign, IL 61821

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