Customer Service Tech

Top Job

Located in Atlanta, GA

Customer Service Tech

Temp-to-Hire 

Second shift - 4:00 pm to 12:30 am

Our client in Northeast Atlanta is seeking Bed Board/Customer Service Techs for 2nd shift with professional experience in customer service within a fast-paced environment.

Responsibilities include but are not limited to:

• Listen, clarify the request, own the issue, and close the loop
• Monitor bed and non-bed cleaning requests
• Quickly validate new requests
• Identify request type, location, and urgency
• Dispatch requests to the appropriate EVS team member based on workload and available capacity
• Monitor aging/unassigned work and escalate before turnaround targets are missed

 Qualifications

• Professional greeting voice and calm communication skills
• Problem-solving skills
• Willing to learn new skills 
• Follow policies and procedures
• 2-3 years' experience in a medical environment
• Excellent documentation skills

Able to pass a background check and drug test

Email resume to: expresspros2202@gmail.com

Apply Now