IT Support Technician I

Located in Pueblo, CO

Salary: $20-$22

General Purpose
This position is responsible for providing front line support to employees and customers by
resolving software and hardware issues. This position is also responsible for security
maintenance and the creation and modification of users and access rights. Additionally,
performs desktop support and administration, and serves as backup in performing routine IT and
other operational functions.
Essential Duties/Responsibilities
? Comply with requirements of Signature Banking
? Consult with bank employees to find solutions that solve problems or increase operational
effectiveness
? Request or perform Moves and Changes as appropriate
? Set up and maintain user security access for all job-related systems
? Assist with the management of network and peripheral systems
? Participate in the implementation of new network hardware and software upgrades/new
implementations
? Respond to customer issues via phone, email and computer chat to provide support to
internal customers while logging activities.
? Understand when to escalate issues to the appropriate parties to aid in timely resolution.
? Assist with resolving computer and network problems
? Contribute to the IT Documentation
? Adhere to all bank policies and procedures while completing job responsibilities
? Travel to branches to complete upgrades and maintenance
? Responsible for light office equipment repair and coordinating contracted maintenance as
necessary
? Regular predictable absences
Other Duties/Responsibilities
? Performs other duties and responsibilities as assigned
Supervisory Duties
? None
Knowledge
? Understanding of Microsoft Operating systems, thin computing in a Windows Terminal
Services environment, Microsoft Office, and other bank owned software
? Fundamental understanding of networks, routing and switching equipment, servers and
workstations
? Ability to diagnose and resolve basic computer technical issues
? Basic understanding of managing help desk tickets from inception to completion with
associated documentation
Skills
? Reading, writing and comprehension skills are required to follow written and oral
instructions
? Ability to effectively write basic and routine correspondence
? Ability to communicate effectively, both orally and in writing with customers, co-workers
and vendors
? Effectively complete assigned work within given timeframe
? Continuously demonstrate a helpful, friendly attitude
? Effectively interpret and present information such as explanations of bank products and
services, applications of bank policies, procedures and compliance requirements
Ability
? Attention to details
? Self directed with the ability to prioritize and meet critical deadlines
? Maintain a high level of confidentiality
Education
? Associates Degree in an information technology discipline and/or equivalent experience
Experience:
? One-year related experience, education, or training preferred
Equipment Involved
? Computer, telephone, fax machine, photocopier, scanner
? Various small office machines
? Motor vehicle
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to sit or stand for
long periods of time and repetitive arm/hand movements while operating a computer or
equipment. This position is fast paced with frequent interruptions. The employee is occasionally
required to reach with hands and arms; stoop, kneel, or crouch. Proper lifting techniques are
required to lift, pull, push and/or move objects weighing up to 50 pounds. Specific vision
abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
The duties listed in this job description are intended only as illustrations of the various types of
work that may be performed. The omission of specific statements of duties does not exclude them
from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and the
employee and is subject to change as the needs and/or requirements of the job change deemed by
the employer.

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