Patient Services Coordinator

Located in Grants Pass, OR

Salary: $20-$22

Patient Services Coordinator

Assignment Type: Temporary – Leave Coverage
Anticipated Duration: Approximately October–November; exact duration is currently unknown
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Location: Grants Pass, Oregon
Pay: $20.00–$22.00 per hour

Job Summary

The Patient Services Coordinator provides front-office and patient support in a healthcare setting. This position is responsible for scheduling appointments, coordinating referrals and authorizations, assisting patients and providers, maintaining accurate medical records, collecting copayments, and supporting the efficient day-to-day operation of the clinic.

The ideal candidate will have excellent customer service and communication skills, strong attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment while maintaining patient confidentiality.

Essential Job Duties

• Obtain insurance referrals and prior authorizations for ancillary appointments.
• Provide exceptional customer service to patients, providers, office staff, and other representatives through inbound and outbound calls and in-person interactions.
• Maintain effective and professional communication with patients, coworkers, and supervisors.
• Schedule patient appointments and enter or update patient demographic information in the electronic health record (EHR) system.
• Schedule surgery assistance and special events as needed.
• Answer incoming calls promptly and professionally and route calls appropriately, including offering voicemail or redirecting calls when necessary.
• Maintain confidentiality of patient information, restricted areas, computer systems, and passwords in accordance with clinic policies.
• Explain financial requirements to patients or responsible parties and collect copayments as required.
• Create, update, organize, and maintain paper and electronic medical records.
• Send and receive medical records and obtain patient consent when required to comply with applicable regulations.
• Maintain a clean, organized, and welcoming reception and patient waiting area.
• Monitor office supplies and inventory, place orders, and assist with office equipment as needed.
• Contact patients regarding risk management related to emergency department or hospital visits.
• Identify internal and external challenges related to referrals and assist with developing and implementing processes to improve department efficiency.
• Review referral documentation to ensure required information is complete, accurate, and supports the requested referral.
• Review referral documentation and codes for accuracy.
• Access medical records, insurance information, and limited billing and collection information as needed to provide coverage and support the clinic supervisor.
• Ensure rooms and equipment are clean and properly maintained; assist with laboratory equipment when necessary.
• Maintain proper documentation regarding the release date and recipient of medical records.
• Close and secure the office at the end of the day.
• Provide coverage and assistance for other staff members as needed to ensure efficient daily operations.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively with team members and maintain a cooperative, professional attitude.
• Follow direction from leadership and complete required training.
• Perform other duties as assigned.

Qualifications & Skills

• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Comfortable working with computers and electronic health record systems.
• Ability to multitask and prioritize in a busy healthcare environment.
• Strong problem-solving and follow-through skills.
• Ability to work independently while also contributing effectively to a team.
• Professional, dependable, and patient-focused approach.

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