Service Writer

Located in Grants Pass, OR

Salary: 20.00

Our client is seeking a highly organized and efficient service writer to join our team. This role involves answering incoming phone calls, scheduling service appointments, preparing repair estimates, and coordinating technicians’ routes to ensure timely and effective service delivery.

Key Responsibilities:

• Answer incoming calls and provide excellent customer service, addressing inquiries and scheduling appointments.
• Coordinate with the service dispatcher to schedule service technicians to customer locations, ensuring timely and efficient scheduling of jobs.
• Calculating and explaining charges and processing payments to customer.
• Explaining products, services, offers and options to customers.
• Coordinate with field technicians to ensure proper service delivery and timely arrival at job sites.
• Update and maintain the dispatching system with accurate customer information, job details, and technician schedules.
• Communicate with customers to confirm appointments, notify of delays, and provide updates as necessary.
• Work with our equipment suppliers in order to complete repair quotes and process warranty items.
• Provide administrative support as needed, including updating customer records, tracking service requests, and processing work orders.

Qualifications & Requirements:

• Strong communication skills, both verbal and written.
• Excellent organizational and time-management abilities.
• Ability to manage a high-volume workload and prioritize tasks effectively.
• Proficient in MS Office, primarily Excel and Word.
• Strong problem-solving skills and the ability to handle customer inquiries with professionalism.
• Ability to work independently and as part of a team in a fast-paced environment.
• High school diploma or equivalent required.

Work Schedule:

• Full-Time, 40 hours per week.

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