Bilingual Customer Service Rep

Top Job

Located in Columbus, OH

Salary: $18

Job Summary

Express Employment Professionals is seeking a professional and dependable Bilingual Customer Service Representative to assist customers in both English and Spanish. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to provide outstanding customer service in a fast-paced environment.

Job Duties

• Answer incoming customer calls and respond to questions
• Communicate professionally with customers in English and Spanish
• Assist customers with orders, account information, and general inquiries
• Enter and update customer information accurately in the computer system
• Respond to emails and other customer correspondence
• Resolve customer concerns and escalate issues when necessary
• Maintain accurate records of customer interactions
• Work closely with other departments to resolve customer needs
• Provide friendly and professional customer service
• Perform additional administrative duties as assigned

Requirements

• Must be fluent in English and Spanish
• Previous customer service experience preferred
• Strong verbal and written communication skills
• Basic computer and data-entry skills
• Professional telephone etiquette
• Ability to multitask and stay organized
• Strong attention to detail
• Dependable attendance and punctuality
• Ability to work independently and as part of a team

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