Director of Venue Operatoins

Top Job

Located in Bend, OR

Salary: Competitive comp & benefits!

Who We Are!
The Tower Theatre is more than a historic landmark—it's the cultural heart of Downtown Bend. Since opening its doors, the Tower has inspired and connected our community through exceptional live performances, films, educational programs, and community events. As a nonprofit performing arts organization, we believe the arts have the power to enrich lives, spark creativity, and bring people together.

Working at the Tower Theatre means joining a collaborative, passionate, and mission-driven organization where every role contributes to creating memorable experiences for our patrons and strengthening the cultural fabric of Central Oregon. Whether you're welcoming guests, supporting artists, managing operations, or driving strategic initiatives, you'll be part of a team that believes great performances create lasting connections and vibrant communities.  If you're passionate about the arts, enjoy working in a dynamic environment, and want your work to make a meaningful impact, we'd love to have you on our team.

Where You Get to Live! 
Bend, Oregon - here your work-life balance isn't just a perk, it's a way of life. Nestled at the base of the Cascade Mountains, Bend is consistently recognized as one of the country's best places to live, offering more than 300 days of sunshine each year and endless opportunities to explore the outdoors.

Before work, paddle the Deschutes River. After work, hike scenic trails, mountain bike world-class singletrack, climb Smith Rock, or hit the slopes at Mt. Bachelor—just 30 minutes from town. Weekends are filled with farmers markets, craft breweries, concerts, festivals, and an incredible culinary scene, all within a vibrant and welcoming community.

Bend offers the perfect blend of small-town charm and big-city amenities, with excellent schools, thriving local businesses, a growing arts and culture scene, and easy access to some of the Pacific Northwest's most breathtaking landscapes.

Whether you're seeking outdoor adventure, a strong sense of community, or a place where you can build both your career and your lifestyle, Bend delivers. It's more than a place to work—it's a place to call home.

What You Get to Do! 
The Director of Venue Operations is at the intersection between operations, business development, and technology; and leads the financial performance, client experience, and front-of-house operations of the Tower Theatre Foundation’s (TTF) venues.  The Director holds primary accountability over the facility calendars and ensures that every event balances artistic vibrancy, community access, and financial sustainability.  As a member of the leadership team, this position drives earned revenue, optimizes venue utilization, and builds a high-performing team through intentional coaching, clear expectations, and investment in staff growth. This is a tremendous opportunity for a tech-savvy sales and operations leader to maximize and strengthen the business of one of the most iconic theatres in Bend, Oregon. 
Leadership and Strategy
●    Lead, mentor, and support a mission-aligned operations team by fostering a culture of clear expectations, development, collaboration, accountability and shared purpose.
●    Serve as a vital member of the TTF leadership team, collaborating with colleagues across programming, community engagement, education, marketing, development, production, and finance to ensure aligned messaging, and integrated strategies.
●    Work with colleagues and Finance to build and monitor budget.
●    Provide the Executive Director with regular progress reports.
Calendar Stewardship & Venue Strategy
•    Serve as the primary owner for the facility calendars for the Tower Theatre and Encore, bringing together the Directors of Programming and Community Engagement to ensure scheduling decisions reflect TTF’s artistic vision, community commitments, and financial sustainability.
•    Optimize calendar utilization and event mix to maximize yield per use day, while supporting TTF’s mission and identity.
•    Partner with the Director of Production to ensure technical feasibility and production requirements are incorporated into scheduling and advance planning.
•    Use data and planning tools to reduce dark days and improve long-range calendar performance.
Financial Oversight & Business Intelligence
•    Owns visibility into venue performance through dashboards tracking utilization, rental margin, ticketing performance, and concessions profitability.
•    Partner with Finance to develop and manage rental and front-of-house budgets, including forecasting and variance analysis.
•    Use data and technology to streamline workflows and inform decision making.
•    Contribute to monthly financial and operational reviews, bringing forward insights and recommendations.
Rental Revenue & Client Experience
•    Lead rental revenue strategy, pricing frameworks, and contract negotiation across 150+ annual events at the Tower Theatre and Encore.
•    Serve as primary relationship lead for rental clients focusing on building long-term partnerships and nurturing repeat rental clients.
•    Grow ancillary revenue through concessions, hospitality packages, and value-added services
•    Monitor event-level profitability metrics in partnership with Finance.
Ticketing & Front of House
•    Oversee ticketing operations, including ticket builds, pricing structures, comp policies, and system optimization.
•    Set and monitor KPIs for Front of House operations; ensuring consistency professionalism, and efficiency.
•    Oversee concessions and hospitality performance; focusing on service quality and financial results.
•    Serve as senior escalation point for patron and risk management issues.

What You Will Bring…
•    Bachelor’s or Associate’s degree in business administration, arts administration, hospitality, venue management, or a related field; or an equivalent combination of education and relevant experience
•    Minimum of 5 years of progressively responsible leadership experience in performing arts venue operations, hospitality, or related fields.  
•    Experience leading and developing staff across multiple functions.
•    Hands-on experience with ticketing and event management platforms. 
•    Experience integrating systems (including via middleware platforms like Zapier) is a plus.
•    Strong organizational and project management skills to prioritize tasks, meet deadlines, and oversee multiple initiatives simultaneously.
•    Current or ability to obtain First Aid/CPR and OLCC Alcohol Service Permit.
•    Valid Oregon driver’s license, proof of current automobile insurance, and ability to meet TTF’s driving requirements, if driving is required as part of the position.
•    Ability to pass a criminal background check.
•    Passion for the work you do and the people you do it with!  

To Apply:  For confidential consideration please submit resume to karen.turner@expresspros.com  

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