Customer Service Representative

Located in Arden, NC

Salary: $25-$27/hr

Customer Service Representative

$25–$27 per hour | Monday–Friday | In-Person

What You’ll Do

• Manage customer orders from entry through delivery and invoicing
• Respond to customer emails and provide timely updates
• Review purchase orders, quotes, drawings, and print approvals
• Enter and maintain accurate order information
• Communicate lead times, order details, and delivery updates
• Coordinate with Sales, Engineering, Accounting, Scheduling, Supply Chain, and Operations
• Address late orders, freight concerns, errors, and special requests
• Resolve customer questions and concerns professionally
• Build strong relationships with customers and internal team members
• Shift between priorities while maintaining accuracy and attention to detail

What We’re Looking For

• At least two years of customer service or other customer-facing experience
• Strong written and verbal communication skills
• Excellent attention to detail and data accuracy
• Ability to multitask and change direction throughout the day
• Confidence handling difficult conversations and resolving problems
• Ability to work through gray areas when each situation is different
• A customer-first attitude and strong sense of urgency
• Strong teamwork and relationship-building skills
• Proficiency with Microsoft Office
• High school diploma or GED

Experience in order management, logistics, supply chain, inventory management, hospitality, or restaurant management is helpful. SAP or other ERP experience is a plus but not required. Technical or manufacturing experience is not necessary.

Schedule and Pay

• Monday–Friday
• Generally 7:00 a.m.–4:00 p.m.
• Some flexibility with start time and lunch length
• In-person position
• $25–$27 per hour, depending on experience

Apply Now