Rental Assistant Administrative Assistant

Located in Worcester, MA

Salary: TBD

Under the guidance of the Director of Rental Assistance, the Rental Assistance Administrative Assistant supports the daily administration and operations of RCAP’s Rental Assistance programs. This role involves assisting the Director and Rental Assistance Data Manager with database maintenance, reporting, payment processing, and software-related tasks, while ensuring compliance with funders’ requirements 

Key Responsibilities

• Assist in maintaining tenant and landlord databases to ensure data integrity 

• Extract, review, and analyze data from system reports; produce monthly program activity reports and distribute them as needed

• Support bi-monthly leasing and program expenditure reports and payment processing functions

• Communicate with property owners via phone or email to address payment inquiries, correct deficiencies, and make necessary adjustments 

• Assist with software changes for all rental assistance programs, including training new staff and ensuring compliance with funding source and internal systems requirements 

• Prepare and submit PIC (Personal Information Controller) data as required 

• Review, clean, and integrate data as directed by the Director 

• Support the development of new reports and production of existing ones 

• Attend required training and meetings on new/updated software 

• Perform other duties as assigned by the Director 

Experience & Skills

• Minimum 2 years of experience with various software databases

• Proficiency in Microsoft Word, Excel, OneDrive, database systems, and online search engines 

• Experience creating, reviewing, analyzing, and reporting on outcomes 

• Excellent written and verbal communication skills; bilingual skills preferred but not required

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