Job Overview

We are seeking a dedicated and energetic Store Associate to join our retail team. In this role, you will be responsible for providing exceptional customer service, managing inventory, and ensuring the store operates smoothly and efficiently. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward merchandising and sales. This position offers an opportunity to develop valuable retail experience while contributing to a positive shopping environment for our customers.

Duties

• Deliver exceptional customer service by providing expert product knowledge, recommendations, and personalized solutions for professional salon clients.
• Cultivate relationships with salon owners, stylists, and other beauty professionals to support their business success.
• Drive sales by actively promoting current promotions, product education, and new brand launches.
• Maintain a welcoming and organized store environment that reflects our brand standards.
• Execute daily store operations including cash handling, inventory restocking, point-of-sale transactions, and visual merchandising.
• Maintain product displays, stock levels, and cleanliness to ensure a professional, shoppable environment.
• Receive and unpack deliveries, ensuring accurate inventory counts and product placement.
• Open and close the store following established procedures, ensuring all security and operational protocols are followed.
• Serve as the acting supervisor in the absence of the Store Manager or Assistant Manager.
• Support team members with guidance, problem-solving, and escalation of customer concerns as needed.
• Assist with training new associates and reinforcing company policies and procedures.
• Stay current on product lines, ingredients, usage, and brand values to better educate customers and drive sales.
• Attend in-store education sessions and brand training to continuously build product expertise.
• Ability to lift up to 25 lbs. regularly and stand for extended periods.
• Capability to bend, reach, and climb ladders to restock shelves or merchandise displays.

Experience

• 1+ year retail experience
• Strong customer service skills with a professional, approachable demeanor.
• Demonstrated ability to lead by example and handle responsibilities with integrity.
• Familiarity with POS systems, inventory procedures, and store operations.
• Interest or background in haircare, skincare, or the professional salon industry is highly preferred.
• High school diploma or equivalent; cosmetology license a plus but not required.
• Ability to work flexible hours including evenings, weekends, and occasional holidays.