B2B Customer Service Representative

Top Job

Located in Chicago, IL

Salary: $18-21/hour, DOE

Job Title: Customer Service Representative (B2B Experience Required)

Location: SW Chicago, near Pulaski & 47th

 

 

We are currently seeking a highly skilled Customer Service Representative with B2B or Account Management experience to join the team of our prestigious client. If you have a passion for customer service and the ability to manage business relationships effectively, this is a fantastic opportunity to take your career to the next level.

Key Responsibilities:

• Serve as the primary point of contact for business clients, handling inquiries, issues, and requests efficiently and professionally.

• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.

• Manage day-to-day communication with clients, providing updates on orders, shipments, and any issues that arise.

• Collaborate with internal departments (sales, logistics, etc.) to resolve customer issues and ensure timely delivery of products/services.

• Process orders, returns, and service requests while maintaining accurate records in CRM systems.

• Address complex customer service challenges and work proactively to find solutions that meet client needs.

• Work closely with the account management team to ensure smooth operations and exceed client expectations.

• Identify opportunities for process improvements to enhance the customer experience and optimize service delivery.

• Meet or exceed individual performance and service-level goals.

Requirements:

• Minimum of 3 years of experience in customer service, with a strong emphasis on B2B or Account Management.

• Demonstrated ability to manage and nurture business relationships in a professional manner.

• Exceptional verbal and written communication skills.

• Strong organizational and time management skills with the ability to handle multiple priorities.

• Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite.

• Strong problem-solving abilities and the ability to remain calm under pressure.

• A proactive, client-first attitude with a focus on long-term business relationships.

Preferred Qualifications:

• Familiarity with order management systems or customer service platforms.

• Bilingual candidates are a plus.

Why Join Us?

• Competitive salary and benefits package.

• Professional development opportunities in a collaborative, team-driven environment.

• A dynamic work culture with room for career advancement.

• Work with an established company that values innovation, customer satisfaction, and employee growth.

How to Apply:
If you meet the qualifications and are ready to take the next step in your career, please submit your resume detailing your relevant B2B or Account Management experience to jobs.oaklawnil@expresspros.com with the Subject B2B Customer Service

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