Customer Engagement Representative

Top Job

Located in Owatonna, MN

Salary: $20-$22 an hour

Customer Engagement Representative

Owatonna, MN

$20-$22 an hour

Monday-Thursday 8am-5pm. Hybrid once trained in

Key Responsibilities:

• Serve as a primary contact for customer inquiries related to order status. Provide timely and professional responses to customer communications.

• Perform order modifications shipping date changes, customer delivery contact changes, etc. 
• Monitor and resolve orders on hold by coordinating directly with customers to obtain required information. 
• Manage and track large delivery-only projects to ensure timely and accurate execution. 

Qualifications

• 3 years experience in customer service/support role 
• Proven ability to handle customer inquiries and resolve issues
• Experience CRMs, quoting order processing work flows.

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