Escrow Specialist

Top Job

Located in Ocala, FL

Salary: $17.00-$21.00

Escrow Specialist

Location: Ocala, FL
Employment Type: Full-Time

Pay Rate: $17.00 - $21.00 per hour

Schedule: Monday - Friday | 8:30 AM - 5:00 PM

Join a High-Performing Mortgage Servicing Team

Are you detail-oriented, analytical, and passionate about delivering exceptional customer service? We are seeking an experienced Escrow Specialist to join our mortgage servicing team. In this role, you will be responsible for managing escrow-related functions, including property taxes, mortgage insurance, insurance tracking, and escrow analysis. Your work will directly contribute to creating a seamless borrower experience while ensuring compliance with investor, state, and federal requirements.

If you thrive in a fast-paced environment, enjoy solving complex issues, and take pride in accuracy and accountability, we'd love to hear from you.

What You'll Do

Property Tax Administration

• Set up and maintain tax lines within servicing and vendor systems.
• Process, review, and reconcile property tax disbursements.
• Research and resolve property tax inquiries and discrepancies.
• Monitor vendor reports and agency requirements to ensure compliance.
• Resolve exception and control reports and identify root causes.
• Assist with vendor billing reconciliation and documentation updates.

Mortgage Insurance Management

• Process and reconcile mortgage insurance premium disbursements for FHA, FNMA, FHLMC, VA, and USDA loans.
• Investigate and resolve mortgage insurance inquiries and exceptions.
• Review and process mortgage insurance termination requests.
• Ensure compliance with investor guidelines and servicing requirements.

Insurance Administration

• Respond to insurance-related inquiries from vendors and internal departments.
• Monitor insurance policies and address open, expired, or missing coverage.
• Manage lender-placed hazard and flood insurance processes.
• Coordinate insurance cancellations and premium payments.
• Handle flood zone disputes, document retrievals, ACH setups, and loss draft deposits.

Escrow Analysis & Account Management

• Conduct escrow analyses to ensure accurate borrower payments and minimize payment shocks.
• Establish and manage escrow accounts for lender-placed insurance.
• Process escrow setup and cancellation requests.
• Support escrow analysis requirements for Bankruptcy Proof of Claim filings.
• Participate in process improvement initiatives and special projects.

What We're Looking For

Education & Experience

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Finance, Business, Accounting, or a related field preferred.
• Minimum of 2 years of mortgage servicing, escrow administration, accounting, or related experience.
• Working knowledge of escrow procedures, property taxes, insurance servicing, and mortgage investor guidelines.

Skills & Qualifications

• Strong accounting and reconciliation skills with exceptional attention to detail.
• Proven analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.
• Previous Private Mortgage Insurance (PMI) and/or Property Tax experience is highly preferred.
• Candidates should possess a solid understanding of property taxes, including tax disbursements, tax reporting, and escrow impacts.
• Experience with mortgage servicing platforms and escrow vendor portals is a plus.

Technical Skills

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with MSP or FICS Mortgage Servicer preferred.
• Comfortable using email, internet applications, and standard office equipment.

What Makes You Successful

• Professional and positive attitude under pressure.
• Strong sense of ownership and accountability.
• Commitment to confidentiality and compliance.
• Ability to collaborate effectively with internal teams and external partners.
• Dedication to delivering high-quality work while supporting company values of Leadership, Transparency, High Performance, and Creating Raving Fans.

Physical Requirements

• Ability to work at a computer workstation for extended periods.
• Ability to communicate effectively by phone and in person.
• Ability to operate standard office equipment.
• Ability to occasionally lift up to 10 pounds unassisted.

How to Apply

Email your resume: Devin.Sias@ExpressPros.com

Apply online: ExpressPros.com/Ocala

Call: 352-867-8055

Visit Us:
1005 SW 10th St, Suite 102
Ocala, FL 34471

Referral Bonus Opportunity

Know someone who would be a great fit?

Refer qualified candidates and earn $100–$500 per referral once your referral works 40+ hours. The more successful referrals you make, the more you can earn!

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