Consumer Affairs Representative

Located in Southern Pines, NC

Salary: $18.75

OVERVIEW

 

The Consumer Affairs Representative is the first point of contact for customer inquiries, requiring urgency and professionalism in high-stress situations. This role involves delivering excellent service, navigating multiple systems, and de-escalating concerns. You’ll ask insightful questions to find solutions while following company policies. We seek well-rounded individuals interested in long-term career growth.

 

RESPONSIBILITIES

• Respond to, handle, and accurately document incoming calls and emails from retail consumers within a fast-paced customer service environment.
• Gain hands on experience with company products
• Troubleshoot customer concerns and deliver effective, timely solutions
• Maintain accurate and professional records of all customer interactions
• Navigate multiple software systems and efficiently multitask across platforms using three screens.

 REQUIREMENTS

• Ability to effectively manage high-stress situations by multitasking across multiple systems while professionally de-escalating customer complaints and maintaining a calm, solution-focused approach.
• 1+ Year in a high-volume call center
• High school diploma or equivalent
• Strong phone and email etiquette
• Must be able to type 45wpm 

COMPENSATION AND BENEFITS

• Weekly Pay
• Direct Deposit
• Medical and Visual Plan
• 401(k) plan Short-Term Disability, Life, and Prescription Drug Reimbursement
• Referral Bonuses

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