Call Center

Located in Westborough, MA

Salary: $18-$20

A Call Center Representative is responsible for handling inbound and outbound customer interactions to provide information, resolve issues, and ensure a positive customer experience. This role requires

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for follow-ups, sales, or support (if required)
• Resolve customer complaints and provide appropriate solutions
• Document customer interactions accurately in systems
• Provide product or service information to customers
• Handle billing questions, orders, or account updates
• Meet performance metrics such as call volume, response time, and customer satisfaction
• Escalate complex issues to supervisors when necessary
• Maintain a professional and positive attitude at all times

Strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment.

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