Dispatch Assistant

Located in kenner, LA

Salary: $18/hour

Now Hiring: Dispatch & Administrative Assistant – Kenner, LA

A growing service team in Kenner is looking for a dynamic Dispatch & Administrative Assistant to keep operations running smoothly. If you thrive in a fast-paced environment, love solving puzzles with scheduling, and have a knack for great customer service, this is the perfect role for you!

In this role, you will bridge the gap between customers and field technicians, ensuring every job is scheduled efficiently and customer accounts are kept up to date.

Pay & Schedule

• Salary: $18.00 / hour

• Job Type: Full-time

Key Responsibilities

• Smart Dispatching: Coordinate and dispatch HVAC service technicians to customer locations based on job priority, location, and the technician's specific skillset.

• Customer Support: Handle incoming phone calls, emails, and chats with empathy, answering inquiries and resolving customer concerns efficiently.

• Schedule Management: Maintain technician "On Call" and time-off schedules while coordinating emergency or after-hours calls as needed.

• Operational Tracking: Monitor work orders for accuracy, maintain real-time updates on job progress, and keep meticulous customer records and service history using Ventus software.

• Financial Support: Set up new customer profiles for invoicing, process invoices, research account discrepancies, and handle light collections for past-due payments via phone, email, or mail.

• Team Collaboration: Assist with parts ordering, timecards, and job costing, while providing general administrative support to both the service and construction departments.

What We Are Looking For

• The Ultimate Multi-Tasker: Ability to manage a high volume of calls, emails, and scheduling adjustments without breaking a sweat.

• Tech-Savvy: Experience with dispatching or industry-specific CRM software (experience with Ventus is a major plus, but a quick learner is welcome!).

• Strong Communication: Excellent verbal and written skills, with a focus on empathetic customer service and clear coordination with field teams.

• Detail-Oriented: Highly organized with a knack for accurate data entry, invoicing, and basic numbers tracking.

Apply Now