Maintenance Coordinator

Located in Lexington, KY

Salary: 22-23

The Maintenance Coordinator is responsible for managing the business’s maintenance division.  Strong candidates will come equipped with a full range of knowledge, including but not limited to; general handyman skills, electrical, plumbing, carpentry, dry walling, landscaping, and HVAC. The Maintenance Coordinator must be well versed in vendor and client relations and adhere to strict time schedules.  This position will be responsible for timely and complete work to the standards of the Real Property Management Bluegrass organization.

 

ESSENTIAL RESPONSIBILITIES

1. Application and knowledge of general maintenance work and repairs
2. Perform and provide exceptional quality work and services
3. Perform work in a timely manner
4. Schedule, communicate, perform, and invoice Inspections
5. Maintain accurate maintenance records including special maintenance addendums, sprinkler lists, yard care lists, warranty lists, asset lists, etc.
6. Manage all incoming work orders including scheduling, performing, and invoicing
7. Manage and direct operations of the Maintenance Technicians
8. Maintain the established customer service standards for both owners and tenants
9. Train and develop maintenance team members
10. Ensure that business development targets are met
11. Ensure the maintenance revenue targets are met
12. Ensure that all budgets for the department are met
13. Continually plan, refine and redevelop job methods and procedures
14. Protect and promote the company culture and morale
15. Promptly respond, pursue and resolve customer and vendor issues.
16. Explore and develop new business methods and opportunities
17. Manage work order service request flow ensuring all service requests are properly maintained in property management software system including notes, documents, vendor invoices received, proper closeouts, etc.
18. Manage operation of company maintenance vehicle and maintenance tools
19. Assist answering service with after-hours emergency maintenance issues
20. Ensure prompt attention is given to Company’s’ Maintenance calls

 

KEY ATTRIBUTES

1. Must have excellent technical skills and computer skills, including word processing and spreadsheets
2. Highly organized
3. Excellent presentation and negotiation skills
4. Written and verbal communication skills
5. Detail conscious
6. Sense of urgency
7. Excellent telephone manner and technique
8. Highly detail-oriented and organized in work
9. Strong analytical thinking and troubleshooting skills
10. Excellent communication and interpersonal skills with a customer service focus
11. Ability to act and operate independently with minimal daily direction from the manager to accomplish objectives
12. Proficiency with email and Microsoft Office applications
13. Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results

 

The Maintenance Coordinator is highly organized, with strong time-management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and instill trust, the Maintenance Coordinator is a skilled communicator with strong attention to detail, a sense of urgency, and a professional demeanor.

 

REQUIREMENTS

1. Minimum of five (5) years’ experience in maintenance management or suitable experience in residential repairs
2. Ability to prepare, write and communicate effectively with clients, vendors, and staff
3. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
4. Ability to schedule and estimate workers hours and requirements to complete tasks
5. Ability to train employees and vendors
6. Ability to insure revenue targets are met
7. General maintenance and repair knowledge
8. Local area knowledge
9. Two years’ experience in administrative support
10. Intermediate skills in Microsoft Office
11. Managing referrals across departments
12. Knowledge of the Internet and email
13. Basic telephone switchboard knowledge

 

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