Dispatch Coordinator

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Located in Avon, IN

Company Info
We are partnering with a growing logistics operation seeking a Dispatch Coordinator to support daily transportation operations. This role is highly customer-facing and plays a critical part in ensuring smooth communication between drivers and customers.

Job Summary

  • Serve as the primary point of contact for drivers during deliveries
  • Communicate with drivers and customers via phone, email, and internal systems
  • Coordinate and monitor delivery schedules, delays, and route updates
  • Handle real-time issues such as breakdowns, delays, and delivery changes
  • Manage multiple systems and applications to track shipments and updates
  • Provide excellent customer service while maintaining professionalism under pressure
  • Document and communicate updates clearly to internal teams and customers
  • Support overall dispatch operations and ensure timely deliveries

Location
Avon, Indiana (on-site)

Position Type
Full-Time, Evaluation-to-Hire

Schedule
Monday–Friday
7:00 AM – 5:00 PM

Pay
$22.00–$23.00/hour

Qualifications

  • Strong communication skills (verbal and written)
  • Ability to multitask in a fast-paced environment
  • Excellent customer service and problem-solving skills
  • Strong time management and organizational skills
  • Reliable and dependable with strong work history/tenure
  • Comfortable working between phones, email, and multiple systems
  • Proficiency in Microsoft Office (Excel, Outlook, Teams)
  • Ability to remain calm and professional in high-pressure situations

Preferred:

  • Previous dispatch experience
  • Call center or high-volume customer service experience
  • Experience with dispatch software and electronic logs (E-logs)
  • Transportation or logistics background

About Express Employment Professionals
Express Employment Professionals is a leading staffing provider dedicated to helping people find meaningful work. We work with top companies in Administrative, Industrial, and Professional industries, and we never charge job seekers a fee.

Benefits Available to Eligible Express Associates

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Referral Bonuses

Express Office: Indianapolis (West)
6233 Corporate Drive
Indianapolis, IN 46278
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