Showroom Receptionist/Coordinator

Located in Asheville, NC

Salary: $18/hr to $20/hr DOE

Showroom Receptionist / Coordinator

Position Summary
The Showroom Receptionist/Coordinator serves as the first point of contact for customers, managing front desk operations while supporting showroom sales and daily administrative functions. This role requires strong organization, communication, and a customer-first mindset in a fast-paced retail showroom environment.

Key Responsibilities

• Front Desk & Customer Experience
  • Greet and welcome customers as they enter the showroom
  • Direct visitors to appropriate consultants or departments
  • Answer and route incoming phone calls professionally
  • Maintain customer flow using showroom management tools (e.g., WaitWhile)
• Sales & Showroom Coordination
  • Support showroom consultants with administrative and coordination tasks
  • Organize and distribute correspondence to sales team members
  • Coordinate showroom walk-throughs and customer visits
  • Assist with follow-up on customer orders
• Showroom Operations
  • Maintain the appearance and organization of showroom displays and front office
  • Assist with merchandising and display updates as needed
  • Facilitate organization and maintenance of job folders and documentation
  • Label and prepare materials for customer pickup or shipment
• Administrative Support
  • Communicate with vendors regarding regularly ordered products
  • Open, sort, and distribute incoming mail
  • Coordinate outgoing packages and shipments
  • Assist with planning and organizing branch events
  • Participate in product knowledge sessions and team meetings
  • Perform additional duties as assigned by leadership

Qualifications

• High school diploma or equivalent preferred
• Strong organizational and interpersonal skills
• Effective verbal and written communication skills
• Basic math proficiency
• Ability to multitask and prioritize in a fast-paced environment
• Customer service-focused mindset

Work Environment & Expectations

• Professional showroom setting with frequent customer interaction
• Ability to sit or stand for extended periods
• Ability to move throughout the showroom as needed
• Ability to lift up to 15 pounds occasionally
• Maintain a professional appearance aligned with showroom standards

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