Customer Service Specialist/Manager

Top Job

Located in Fairfield, CA

Salary: $24.00 -$26.00

LOCAL INVENTORY MANAGEMNENT COMPANY IS SEEKING A CUSTOMER SERVICE SPECIALIST/MANAGER. THIS IS A LONG TERM-OPPORTUNITY AND THE PAY IS $24.00 - $26.00 DOE!

 

Core Duties:

Key Responsibilities

 

1) Client Ownership & Success

• Serve as the primary point of contact for assigned accounts
• Lead pre-inventory discussions:
• Scope (financial vs. SKU counts vs Handwrite or custom project)
• Timelines
• Staffing expectations
• Set clear expectations on:
• Preparation requirements
• Count methodology
• Deliverables
• Build long-term relationships to drive repeat business and retention

2) Engagement Planning & Coordination

• Translate client requirements into clear execution plans
• Coordinate:
• Crew size and structure
• Scheduling and timelines
• Travel logistics (if applicable)
• Align internal teams on:
• Scope of work
• Data capture requirements
• Reporting expectations

3) Field Execution Oversight

• Ensure inventory jobs are executed:
• On time
• Accurately
• Within agreed scope
• Act as escalation point for:
• On-site issues
• Staffing gaps
• Client concerns
• Collaborate with field supervisors to maintain:
• Productivity targets
• Quality standards
•  

4) Customer Experience & Retention

• Proactively communicate before, during, and after engagements
• Ensure clients feel:
• Informed
• Supported
• Confident in results
• Gather feedback and identify opportunities for:
• Service expansion
• Process improvements

5) Process Improvement & Standardization

• Help refine internal playbooks for:
• Warehouse counts
• Retail inventories
• Scan vs. manual workflows
• Partner with leadership to improve:
• SOPs
• Training
• Execution consistency
• Works closely with:
• Field Supervisors
• Scheduling / Dispatch
• Clients & Store/Warehouse Teams

 

Qualifications & Skills

 

Core Competencies

Strong client-facing communication skills

Ability to manage multiple projects simultaneously

Operational thinking with attention to detail

Problem-solving in dynamic environments

 

Preferred Experience

Inventory services, retail operations, or warehouse environments

Field service or multi-location operations

          Customer success / account management roles

         Skilled ( Industrial or retail ) Staffing Account management / Operations experience 

            

 

What Success Looks Like in This Role

• Clients trust VIS and ask you by name
• Jobs run smoothly with minimal escalations
• Crews are properly staffed and prepared
• Projects are profitable and repeatable
• Customers renew and expand engagements

 

 Please contact Express Employment Professionals at 707-446-2150 for more details!

 

 

Apply Now