Job Title

Patient Support Specialist

Job Summary

We are seeking a compassionate and detail‑oriented Patient Support Specialist to serve as a key point of contact for patients. This role is responsible for providing exceptional customer service, assisting with scheduling, documentation, and patient inquiries, and ensuring a positive experience throughout the patient journey.

Key Responsibilities

Serve as a primary contact for patients via phone, email, or in person
Schedule appointments and coordinate follow‑up visits
Assist patients with forms, documentation, and basic insurance information
Verify patient information and maintain accurate records
Communicate clearly and professionally with patients, providers, and staff
Address patient questions or concerns and escalate issues as needed
Ensure compliance with HIPAA and confidentiality standards
Support daily administrative and clerical tasks

Qualifications

High school diploma or equivalent required
Previous experience in healthcare, medical office, or customer service preferred
Strong communication and interpersonal skills
Excellent organizational and time‑management abilities
Proficiency with computers and basic office software
Ability to handle sensitive information with discretion and professionalism
Bilingual skills a plus, but not required

Skills & Competencies

Customer service focused
Attention to detail
Professional phone etiquette
Ability to multitask in a fast‑paced environment
Empathy and patience when working with patients

Work Environment

Medical or healthcare office setting
Primarily office‑based with frequent interaction with patients and staff

Schedule

Full‑time / Part‑time (adjust as needed)
Monday–Friday, business hours

Pay & Benefits

Competitive pay based on experience
Benefits may include medical, dental, vision, paid time off, and holidays (if applicable)

How to Apply

www.expresspros.com

Express Office: Duncan

1308 North 17th Street

Duncan, OK 73533

Email us

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