Inside Sales Representative

Job Summary
Express Employment is working with a local manufacturing client seeking a detail-oriented Inside Sales Representative to support customer accounts, quotations, and order management.

This role serves as a key point of contact for customers and works closely with internal teams to provide accurate pricing, delivery timelines, and product information.

The ideal candidate is highly organized, responsive, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. Success in this role depends on strong communication, attention to detail, and consistent follow-through.

Key Responsibilities

Serve as a primary point of contact for customer inquiries via phone and email
Provide accurate pricing, product, and delivery information to customers
Prepare, submit, and follow up on customer quotations
Support RFQ activity, including gathering information and tracking requests through the system
Enter and manage customer orders and delivery updates in ERP system (JD Edwards preferred)
Verify delivery dates and assist with resolving delays or order issues
Coordinate with internal teams (Production, Purchasing, Warehouse, Accounting, etc.) to resolve customer concerns
Support return authorizations and repair processes through completion
Maintain accurate customer account data, including pricing, part numbers, and delivery details
Review open orders and order history to identify and resolve potential issues
Assist with monthly sales forecasting and reporting activities
Prepare reports and spreadsheets to support sales and account management
Support domestic and international order processing, including documentation requirements
Communicate escalated customer issues through appropriate channels
Develop working knowledge of products, applications, and customer needs
Provide feedback on customer trends, product issues, and opportunities for improvement
Travel as needed to support customer relationships and business needs

Qualifications

Associate degree or equivalent experience required
4+ years of experience in customer service, inside sales, or order management
Experience in a manufacturing or technical environment preferred
Experience with ERP systems (JD Edwards preferred)
Experience supporting domestic and/or international orders a plus

Skills & Abilities

Strong customer service mindset with a focus on responsiveness and follow-through
Excellent communication skills (written and verbal)
Strong attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving skills
Ability to collaborate effectively across departments
Proficiency in Microsoft Excel and standard business software
Ability to research issues, identify solutions, and escalate when needed

Work Environment

Office or manufacturing support environment
Occasional exposure to production or warehouse areas
Travel as needed for customer support

Express Office: Rochester

3400 Monroe Avenue

Unit 9

Rochester, NY 14618

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