Customer Service Coordinator (Manufacturing)

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Located in Corona, CA

Salary: 20.00-24.00

Overview

The Customer Service Coordinator supports a fast-paced manufacturing operation by managing incoming customer inquiries, preparing accurate quotes, coordinating pricing, scheduling production or service activities, and entering essential data and work orders into internal systems. This role bridges communication between customers, sales, and production teams to ensure orders move smoothly from request to completion.

Key Responsibilities

?? Customer Communication & Order Support

• Serve as the primary contact for incoming calls from customers, distributors, and vendors

• Provide product information, lead times, and order status updates

• Collect technical or specification details needed for accurate quoting

?? Quoting & Pricing

• Prepare quotes based on customer requirements, bill of materials, and established pricing structures

• Verify material costs, labor estimates, and production timelines with internal teams

• Maintain updated pricing sheets and communicate changes to customers

?? Scheduling & Production Coordination

• Schedule jobs, service work, or production runs based on capacity and customer deadlines

• Coordinate with production supervisors, planners, and logistics to ensure on-time delivery

• Communicate schedule changes or delays promptly and professionally

??? Data Entry & Work Order Management

• Enter customer orders, specifications, and revisions into ERP or manufacturing systems

• Create, update, and close work orders with high accuracy

• Maintain organized digital records for traceability, compliance, and reporting

?? Cross-Functional Collaboration

• Work closely with sales, engineering, production, and shipping teams to resolve issues

• Support continuous improvement efforts related to workflow, communication, and customer satisfaction

• Assist with administrative tasks such as documentation, reporting, and order tracking

Qualifications

• Experience in manufacturing, production support, or industrial customer service

• Strong understanding of quoting, order processing, or ERP systems

• Excellent communication and problem-solving skills

• High attention to detail and accuracy in data entry

• Ability to manage multiple priorities in a fast-moving environment

• Proficiency with office software and manufacturing systems (ERP/MRP preferred)

Preferred Traits

• Familiarity with manufacturing terminology, processes, or materials

• Comfortable reading basic drawings, specs, or work instructions

• Strong sense of urgency and ownership

• Team-oriented with a customer-first mindset

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