Customer Service Representative | Manufacturing Industry

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Located in Longmont, CO

Salary: $19-$23/hour

A leading manufacturer of alternative power systems and related products is seeking a Customer Service Representative (CSR) to support customers and coordinate closely with the production team. This role involves handling customer inquiries, processing orders, and ensuring clear communication between customers and manufacturing operations.

This company prides itself on creating a supportive and positive workplace culture where employees are valued. Prior CSR experience in a manufacturing environment is a plus.

As a Customer Service Representative, you would be:

• Communicate with customers, identify needs, distribute information/requests to sales, service team, technical support team, order management, production and management.
• Provide basic troubleshooting/common problem solving information to customer as well as directing customers to website locations for download of manuals, technical data, software utilities and revisions.
• Timely and accurate processing of customer service orders. Perform quotations for repair or spare parts, following up with order entry, invoicing, shipping arrangements including international shipping documentation, vendor management,
• Provide first-level customer service by responding to routine non-technical customer service calls, including spare parts orders, order status requests, and document requests.
• Enter generate, and manage return/repair materials requests, to initiate orders in our systems, record customer interactions, and for purposes of notes and record keeping.
• Determine if issues are related to warranty, customer error or environmental damage, or out of warranty/billable.
• Customer quotation of repair and spare parts, onsite services, in-house repairs and verification of appropriate parts, vendor, and product mark-ups.
• Follow-up on billing/invoice issues, issue credits or adjustments, facilitate company/department profitability.
• Other duties as assigned.

You may qualify for the Customer Service Representative position if you:

• Ability to multitask, prioritize and demonstrate sound judgement
• Ability to perform basic math functions
• Worked in a previous Customer Service Role
• Have strong Microsoft Suite skills 

Pay: $19-$23/hr.

Schedule: Monday – Friday 8:00am to 5:00pm

Location: Longmont, CO

Position Type: Full-time

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