Customer Service Specialist

Located in Texarkana, TX

Salary: $13.10/HR

Position: Customer Service Specialist I

Location: Texarkana, TX
Hours: Monday-Friday 8-5, some overtime when needed
Pay $13.10/HR

 

This position is responsible for collecting and processing payments. Assisting customers in person, by phone and email correspondence in a courteous, professional and efficient manner with questions or complaints concerning bills, new services and redirecting to proper departments when necessary. Providing support for Customer Service Specialist II, Customer Service Supervisor, Operations Dispatch, Field Services Supervisor and Field Services Representatives as well as other departments as needed.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process payments in person, by mail, drive thru night deposit and drop box in alley.
• Answer customer’s inquiries related to billing, transferring service and general complaint or other questions.
• Assist customers that are having difficulty paying with available resources that assist paying bills and/or extensions or payment arrangements.
• Process applications, reviewing information to prevent fraud or monetary loss to the utility.
• Scan documentation obtained for new service or any other requests by customers that are mailed in.
• Notate accounts of any correspondence in detail and must be understandable. 

Education and Experience

• Graduation from High School or GED equivalent
• Experience in general office work as a customer service clerk or cashier.
• Basic computer knowledge

Necessary Knowledge, Skills, and Abilities

• Ability to make decisions in accordance with established policies and procedures.
• Ability to answer phone calls and questions in a clear, well-modulated and pleasant voice tone, and to express oneself effectively.
• Ability to maintain careful attention to details while assisting customers.
• Ability to document details of customer interactions in a manner that will be complete and understood by others.
• Ability to understand and follow oral and written instructions.
• Ability to multi-task.
• Ability to establish and maintain effective working relationships with the general public and all other utility personnel.

Apply Now