Property Manager Support

Located in Medford, OR

Salary: $17-$18

POSITION EXPECTATIONS

Express Employment Professionals is searching for a Property Manager Support for a local property management compnay. Individuals are expected to work independently to ensure the following daily duties and responsibilities are completed.     

• Maintain business office in a professional, organized manner.
• Communicate with applicants and tenants as needed.  Be proactive in communicating status updates and resolutions. Return all calls within 24-hours.
• Dispatch work orders. Conduct necessary tenant and owner follow-up.
• Answer phones and return messages promptly.
• Process applications in a timely manner. Input data into Appfolio and maintain.
• File inspection reports and other documentation.
• Prepare applicant and tenant correspondence.
• Maintain data base information

• Assist in the management of residential units, including single family residences, multi-plexes and large apartment complexes:
• Perform Property Inspections: Rental rate, 90 Day, Annual, As Needed, Move-Out, Following major vendor work
• Post notices including FEDs and 72-hour Notices.

• Prepare paperwork and appear for court hearings or mediation
• Attend staff meetings on a regular basis.

• Ensure that all persons entering the office are acknowledged immediately in a positive, welcoming manner. Make eye contact and smile at a minimum.  Answer customer questions to the best of your ability in a friendly, professional manner.
• Accept applications and review for completeness and required documentation
• Ensure phones are answered as soon as possible in a friendly tone of voice. Goal is three rings or less. Answer questions expediently or transfer as appropriate.
• Process 30-day notices
• Communicate with Tenants as directed by Manager
• Dispatch work orders as directed
• Process and/or review applications in a timely manner.
• Review rental contracts and assist with the preparation of New Tenant Packets
• Prepare tenant correspondence as requested.
• Maintain data base information:
• File inspection reports and other documentation.

• On-call property manager when assigned.

ACTIONS NECESSARY TO PRODUCE EXPECTED RESULTS

• Develop the ability to communicate effectively with property owners, tenants, vendors, and staff members.
• Have the ability to speak candidly with tenants regarding their account
• Negotiate maintenance contracts and understand the contents
• Be able to organize and manage priorities. 

REQUIRED EXPERIENCE

• Professional Office experience
• Strong customer-service background
• General knowledge or ability to learn ORLTA
• Must be detail oriented and able to follow directions thoroughly.
• Must be able to handle multiple and changing priorities.
• Ability to work with Microsoft Word, Excel, and a general knowledge of computers.
• Must have a sense of urgency and strong follow-through.

 BENEFITS

Benefits are for full-time employees who have completed 90 days of full-time, permanent employment, unless otherwise stated.  All benefits are discretionary and management reserves the right to modify or revoke at any time. 

• PTO and Holiday pay.
• Employer contribution to Health Insurance Premium for employee only. **Employee must take the group health insurance unless they can waive for other group coverage.
• Dental, Vision, Life and Disability Insurance options available.
• 401(k) participation after one year.
• Profit Sharing **This is a discretionary benefit

 

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