Position Overview

The Customer Service Representative serves as the first point of contact for customers and plays a key role in ensuring a smooth delivery experience. This position handles inquiries, order entry, scheduling support, and communication between customers, drivers, and internal teams.

Key Responsibilities

• Answer customer calls, emails, and messages regarding delivery requests, service options, pricing, and shipment status.
• Enter and update delivery orders with accuracy and attention to detail.
• Coordinate with dispatch and drivers to confirm pickup times, delivery instructions, and route changes.
• Provide timely updates to customers regarding delays, delivery confirmations, or any issues requiring follow-up.
• Resolve customer concerns professionally while maintaining a strong focus on service quality.
• Verify customer account information, billing details, and service requirements.
• Assist with tracking packages to ensure timely delivery.
• Communicate service interruptions or escalated issues to supervisors or management.
• Support general office duties such as filing, documentation, and data entry.

Qualifications

• Previous customer service experience, preferably in courier, logistics, transportation, or a service-driven environment.
• Strong verbal communication and phone etiquette.
• Ability to multitask in a fast-paced setting while maintaining accuracy.
• Basic computer skills and comfort working with dispatch or order-management systems.
• Strong problem-solving abilities and the ability to remain calm during time-sensitive situations.

Pay $18/hr

Hours Monday - Friday, 9am - 5pm

To apply: Text "CSR" to 804-261-4170, send resume to taijah.rogers-brown@expresspros.com or call Taijah at 804-302-6699