Program Assistant

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Located in Worchester, MA

 

Program Assistant – Section 8

📍 Worcester, MA
🏢 RCAP Solutions, Inc.
🕒 Full-Time

Support Housing Stability in Your Community

RCAP Solutions is seeking a detail-oriented and organized Program Assistant to support our Section 8 Rental Assistance team in Worcester, MA. This role provides critical administrative support to Program Representatives and helps ensure families continue to receive vital housing assistance without interruption.

If you are organized, customer-service driven, and thrive in a collaborative environment, we encourage you to apply.

What You’ll Do

  • Organize and mail recertification paperwork for Program Representatives

  • Track and report on the status of participant document submissions

  • Follow up with participants regarding income, asset, and required documentation

  • Assist with reviewing documentation and calculating income, assets, and expenses

  • Scan and upload documents into required software systems in a timely manner

  • Respond to phone calls from clients, landlords, and external partners

  • Maintain organized filing systems for active and inactive participant files

  • Support managers and staff with special projects as needed

  • Participate in staff meetings and required trainings

What We’re Looking For

  • High school diploma required; some college preferred

  • 1–2 years of experience in housing or social services preferred

  • Strong organizational and multitasking skills

  • Good mathematical skills and attention to detail

  • Ability to read and interpret program documents and write routine correspondence

  • Excellent customer service and communication skills

  • Ability to read and write Spanish preferred

  • Proficiency in Microsoft Office (Outlook, Word, Excel)

  • Ability to pass a CORI background check

Why Join RCAP Solutions?

  • Mission-driven work that strengthens communities

  • Collaborative and supportive team environment

  • Opportunities for training and professional growth

  • Meaningful role supporting housing stability for local families

Apply today to be part of a team making a real impact in Worcester.

For immediate consideration email your resume to bela.blunt@expresspros.com

 

Express Office: Worcester
1241 Main Street
Suite 5
Worcester, MA 01603
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