Customer Service Clerk

Top Job

Located in Beaumont, TX

Job Summary

 

A Customer Service Clerk is responsible for assisting customers by providing information, processing transactions, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and a customer-focused attitude.

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?? Key Responsibilities

• Greet customers in person, by phone, or via email

• Respond to customer inquiries about products, services, or policies

• Process orders, returns, exchanges, and payments

• Handle complaints and resolve issues professionally

• Maintain accurate customer records and update databases

• Assist with billing questions and basic account inquiries

• Coordinate with other departments to resolve customer concerns

• Prepare reports and documentation related to customer interactions

• Follow company policies and service standards

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?? Required Skills & Qualifications

• High school diploma or equivalent

• Previous customer service or clerical experience preferred

• Strong verbal and written communication skills

• Excellent interpersonal skills

• Positive Attitude

• Basic computer proficiency (MS Office, email systems, CRM software)

• Strong problem-solving abilities

• Ability to multitask and remain calm under pressure

• Attention to detail and accuracy

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?? Preferred Qualifications

• Experience with customer relationship management (CRM) systems

• Cash handling or point-of-sale (POS) experience

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