Administrative/Customer Service Representative Patient Care Associate

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Located in Utica, NY

Salary: $17-$19 DOE

Premier company in Rome is seeking an Administrative/Customer Service Representative Patient Care Associate to be responsible for the following:

Job Summary duties and responsibilities:

• Greet and assist customers ascertaining their needs and answering any questions.
• Assist customers in finding the product that best fits their medical needs.
• Help stock and maintain the retail sales floor.
• Possesses a good knowledge of all retail items and maintains high average of sales.
• Verify insurance coverage and obtain prior authorization for equipment or supplies when needed.
• Answer a high volume of incoming calls and be able to manage multiple lines when needed.
• Return calls within a timely manner, as many calls could be time sensitive.
• Must maintain highest level of confidentiality and adheres to all company policies regarding confidentiality and HIPAA.
• Complete paperwork, and orders in a timely manner while completing a high number of sales orders, with low WIP returns.
• Current with medical policies and qualifications.
• Knowledge on DME and Respiratory Equipment.
• All aspects of patient intake and proper input of all information.
• Understanding medical terminology & being able to read and understand coverage criteria.
• Follow and understand medical policies to ensure items are covered.
• Coordinates deliveries and set up of equipment.
• Ability to operate point of sale.
• Performs other related duties as required.

Qualifications:

• Strong computer and phone skills, ability to move comfortably between two computer systems to meet job requirements.
• Self-motivated, organized, ability to manage multiple priorities and work independently.
• Strong attention to detail and the ability to work in a fast-pace setting.
• Excellent problem-solving and follow-up skills.
• Ability to prioritize and deliver on commitments.
• Team player, positive attitude
• Excellent analytical, verbal, and written communication skills
• Ability to work independently and keep all work current.
• All aspects of exceptional Customer Service
• Must be flexible and able to multi-task switching from one job task to another frequently.
• Manage and ensure compliance with regulatory requirements, best practices, and polices/procedures.

Hours: Monday - Friday 8:30am-5pm, Saturdays 9am-1pm as scheduled. Willingness to work overtime as requested.

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