Customer Service Representative

Top Job

Located in Lancaster, PA

Salary: $18 - $26 DOE

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to support daily parking operations, account management, and customer inquiries. This role provides front-line support to individual parkers, corporate clients, and third-party enforcement accounts while ensuring a professional and positive customer experience.

The ideal candidate has at least two years of customer service experience and thrives in a fast-paced, team-oriented environment requiring strong communication, accuracy, and problem-solving skills.

Key Responsibilities

• Assist individual parkers with inquiries, payments, and account management.
• Provide support to corporate customers, including account setup, billing, and issue resolution.
• Manage third-party accounts, including enforcement and citation accounts.
• Respond promptly and professionally to customer inquiries via phone, email, mail, and in person.
• Process payments, issue receipts, and handle refunds as necessary.
• Maintain accurate records of customer interactions and transactions in company systems.
• Collaborate with team members to ensure a seamless customer experience across all service channels.
• Address and resolve customer complaints; escalate issues to the Director of Operations when necessary.
• Stay informed about parking regulations, policies, procedures, and updates.
• Provide clear and courteous communication with the public, customers, and staff across all platforms.
• Adhere to company policies and procedures and seek clarification when exceptions arise.

Core Competencies

• Communication – Respect & Responsiveness
• Customer Service Focus – Positive, Solutions-Oriented Attitude
• Ethical Conduct – Honesty & Integrity
• Problem Solving & Initiative
• Productivity – Delivering Accurate and Timely Results

Qualifications

• High school diploma or equivalent required; additional education or certification in customer service is a plus.
• Minimum of 2 years of proven experience in a customer service role (call center, administrative support, front desk, client services, or related field preferred).
• Excellent verbal and written communication skills.
• Bi- or multi-lingual skills preferred.
• High level of computer literacy, including proficiency in Outlook, Microsoft Office, and business application software; ability to learn new systems quickly.
• Ability to work in a fast-paced environment with frequent interruptions.
• Strong problem-solving abilities and attention to detail with a high degree of accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude with a commitment to delivering outstanding customer service.
• Ability to work effectively in a collaborative team environment.

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