Bilingual Call Center Representative

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Located in Morris, IL

Salary: 17.00/hr

Bilingual Call Center Representative – 1st Shift
Location: Morris, IL
Pay: $17.00/hour
Schedule: Monday–Friday, 1st Shift | 1 Saturday per month required

Express Employment Professionals is partnered with a local company seeking a Bilingual Call Center Representative to join their growing team. This is a long-term opportunity for someone who enjoys helping customers, communicating clearly, and staying organized in a fast-paced call center environment.

This role is ideal for a dependable, trainable candidate who brings a positive attitude, strong phone presence, and a commitment to consistent attendance.


Key Responsibilities

  • Answer inbound calls and make outbound calls as needed

  • Schedule appointments accurately and efficiently

  • Provide professional, friendly customer service

  • Calm and assist upset or frustrated callers

  • Document call details and update records in the system

  • Follow call scripts and company procedures


Qualifications & Requirements

  • Bilingual (English/Spanish required)

  • Strong phone presence and verbal communication skills

  • Comfortable using computers and basic software

  • Trainable, reliable, and professional

  • Consistent attendance is essential


Benefits

  • Long-term, stable opportunity

  • Medical, dental, and vision insurance

  • Holiday and vacation pay

  • Weekly pay

#2022IL

Express Office: Ottawa
2711 North Columbus Street
Ottawa, IL 61350
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