Customer Service Representative

Located in Roanoke, VA

Salary: $18-20 hourly

Customer Service Representative — HVAC Company

• Serve as the first point of contact for customers via phone, email, and scheduling platforms

• Schedule service calls, maintenance appointments, and emergency HVAC requests efficiently

• Communicate clearly with customers regarding service availability, technician arrival times, and job updates

• Enter, update, and maintain accurate customer information, work orders, and service records in company systems

• Use Microsoft Excel to track service schedules, customer data, reports, and operational information

• Coordinate with dispatchers and HVAC technicians to ensure smooth daily operations

• Handle customer inquiries, concerns, and service issues professionally and with empathy

• Process payments, invoices, and service agreements as needed

• Follow up with customers after service completion to ensure satisfaction

• Maintain knowledge of HVAC services, maintenance plans, and warranty options to assist customers effectively

• Adhere to company policies, procedures, and customer service standards

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