Customer Service Representative

Top Job

Located in Roseburg, OR

Salary: $22+

Insurance Customer Service Representative

Full time, $22+

Act as primary contact for policyholders, managing inquiries, resolving billing issues, and processing policy changes via phone, email, and in person

• Explaining coverage details
• Assisting with claims
• Updating customer records
• Identifying opportunities to upsell or cross-sell products
• Policy maintenance-processing endorsements, renewals, cancellations, and transferring leads to agents
• Accurately recording interactions and updates customer databases
• Supporting clients in filing claims, explaining procedures, and following up on status
• Exceptional communication (written/verbal), interpersonal, and problem-solving skills
• Previous customer service experience is preferred
• Ability to learn insurance software, CRM systems, and Microsoft Office

Insurance experience is a must

Apply Now