Customer Service Manager

Top Job

Located in Temple Terrace, FL

Salary: $50,000-$60,000

Customer Service Manager

Tampa, FL

 

Express Employment in Temple Terrace is currently hiring candidates for a Customer Service Manager for a local company. This position is full-time and has long-term opportunities. You will be responsible for managing daily operations, resolving customer issues, and working closely with Sales, Quality, and Engineering teams.

 

Job Description:

• Pay rate $50,000-$60,000 salary
• Long term | Full time
• Oversee daily activities of the CSR team to ensure accuracy, efficiency, and quality standards are met
• Handle escalated customer concerns and assist the team with complex issues
• Answer customer questions related to policies, procedures, and products 
• Work closely with the quality team
• Distribute sales leas and enter information into the CRM system
• Work with distributors to manage pricing, website accuracy, part list, and annual returns
• Train and support customer service staff

 

Qualifications and Requirements:

• 5 years of experience within customer service, including supervisory experience
• Experience using ERP and CRM systems
• Proficient in Microsoft Excel, Word, and Outlook
• Ability to speak, read, and comprehend in English
• Recent and relevant work history in the last 6 months

 

Any Questions:

• Call: 813-514-1771
• In office: 12814 N 56^th St, Temple Terrace, FL, 33617

 

Express Employment Professionals offers competitive pay and benefits packages, including health insurance and weekly pay. If you meet the qualifications and are interested in this position, apply today!

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