IT Support Specialist

Located in Kalispell, MT

Job Summary The IT Support Specialist is responsible for maintaining, upgrading, and troubleshooting our organization’s technology infrastructure. You will be the first point of contact for technical issues, ensuring that our systems (from desktop computers to specialized mapping software) remain operational and secure.

Key Responsibilities

• Technical Support: Resolve hardware, software, and network issues for on-site and remote staff.
• System Maintenance: Perform regular updates, backups, and security patches to ensure system integrity.
• Onboarding: Set up workstations, manage user accounts (Active Directory/Microsoft 365), and conduct tech orientations for new hires.
• Infrastructure Management: Monitor server performance and maintain local area networks (LAN) and wireless access points.
• Documentation: Maintain an inventory of assets and create "how-to" guides for common technical processes.

Required Skills & Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
• Problem Solving: A "detective" mindset to find the root cause of obscure technical glitches.
• Communication: The ability to explain complex technical concepts to non-technical users without using confusing jargon.
• Experience: Proficiency with Windows/Mac OS, basic networking (TCP/IP), and cloud services.

Preferred (Context-Specific)

• Experience with ESRI/GIS software (if working with mapping applications like the one you're viewing).
• Knowledge of cybersecurity best practices and data privacy regulations.

Take the first step to success and Apply Online Now or call Express Employment Professionals at 406-257-2255 to get started today!

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