Customer Service Representative

Top Job

Located in Hudson, MA

Salary: $21.50/hr

We are seeking a Customer Service Representative for a financial services company in Hudson, MA. The Customer Service Representative provides phone-based support to customers, handling financial account inquiries, resolving issues, and supporting a positive customer experience.

 

Responsibilities:

• Field incoming calls regarding financial services products as well as general questions - Full training will be provide on the products
• Provide accurate information, resolve issues, and ensure a positive customer experience
• Coordinate with internal teams to resolve ongoing customer matters and provide timely updates
• Educate customers on financial services, digital tools, and delivery channels that improve convenience
• Submit and document sales referrals and customer interactions
• Maintain confidentiality and comply with all policies, procedures, and security standards

Requirements:

• High School diploma required
• At least 2+ years of phone customer service experience in high volume environment such as call center required
• Previous financial services or banking experience preferred
• Excellent communication (both verbal and written) skills
• Strong computer skills including MS Office

The hours are Mon-Fri 8AM-4:30PM. The pay rate is $21.50/hr. This can be a hybrid-remote position with 2-3 days/week in office once trained.

 

If interested, please send resume to jobs.actonma@expresspros.com or call 978-615-4221.

 

Benefits

• Medical, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan
• Training and professional development opportunities
• Bonus program
• Competitive compensation

Apply Now