IT Help Desk Technician

Top Job

Located in Modesto, CA

Salary: $20.00–$25.00

IT Help Desk Technician

Location: Escalon, CA
Pay Rate: $20.00–$25.00 per hour
Schedule:

• Training Period: 6:30 a.m. – 3:00 p.m. (first few weeks)

• Regular Schedule: 8:00 a.m. – 4:30 p.m.

Position Summary

The IT Help Desk Technician is the first point of contact for employees who need assistance with computers, applications, phones, and other technology used within the Company. This role is ideal for someone who enjoys a hands-on, visible position in a professional IT support environment—providing day-to-day desktop support, working directly with end users, and representing an IT team that values responsiveness and professionalism. The technician will log, prioritize, and resolve incoming support requests, escalate issues when appropriate, and help maintain a positive perception of the IT department.

Key Responsibilities

• Troubleshoot and resolve hardware, connectivity, printer, and software issues reported to the Help Desk

• Replace or repair defective parts and equipment

• Assist new employees with workstation setup, account access, and introductory technology training

• Perform routine monitoring and performance benchmarking of office and shop computers

• Install, configure, and deploy standard desktop/laptop images and approved software

• Perform password resets, account unlocks, and basic user administration in Active Directory and other directed systems

• Escalate complex or unresolved issues to higher-level IT staff with clear documentation of steps taken

• Create and issue employee ID badges in accordance with company policies

• Maintain accurate inventory of IT equipment, peripherals, and supplies; update records as items are received, deployed, or retired

• Organize and maintain the IT backroom/storage area to ensure equipment and cabling are neat, labeled, and easy to locate

• Perform basic printer maintenance, including replacing ink and toner cartridges and coordinating service when needed

• Provide basic application support for common business and line-of-business applications

Qualifications

• 6 months to one year of on-the-job IT support experience preferred

• Bachelor’s degree in a related field preferred

• Strong troubleshooting and problem-solving skills

• Basic knowledge of Windows operating systems and Microsoft Office applications

• Familiarity with common hardware, printers, and peripheral devices

• Excellent customer service and communication skills

• Eager to learn with a positive, can-do attitude

• Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications

• Experience supporting users in a manufacturing or office environment

• Familiarity with ticketing systems and remote support tools

• Basic understanding of networking concepts

• IT certifications (A+, Network+, or similar) a plus but not required

Notes

• 100% on-site role (5 days per week)

• Training Schedule: 6:30 a.m. – 3:00 p.m. (first few weeks)

• Regular Schedule: 8:00 a.m. – 4:30 p.m. (flexible if needed)

• Hourly Pay Range: $20.00–$25.00

Work Environment

• On-site position in Escalon, CA

• Professional office and manufacturing environment

• Fast-paced, team-oriented setting

• Requires sitting, standing, and occasional lifting of IT equipment
  
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