Temporary Office Administrator

Top Job

Located in Yuba City, CA

Salary: 22

Position Summary

Under supervision, the Temporary Office Administrator is responsible for maintaining and recording utility payments and providing customer service in person and by telephone. This is an entry-level position focused on data entry, customer account research, and general clerical support in a fast-paced office environment.

Job Characteristics

• Entry-level administrative position

• Performs routine clerical, data entry, and customer service tasks

• Works under direct supervision with clearly defined procedures

Essential Duties & Responsibilities

• Collect, receive, and process customer payments and related forms

• Post customer payments and adjustments to a computerized billing system

• Assist with billing functions and customer notices

• Handle customer service orders, inquiries, and complaints

• Answer incoming telephone calls and refer inquiries to appropriate personnel

• Maintain computerized databases and customer service reference files

• Prepare daily cash deposits for banking

• Perform general clerical duties including filing, data entry, and record maintenance

• Operate general office equipment such as computers, phones, and printers

• Follow established policies and procedures

• Stay current with new and changing technology relevant to the position

Desirable Qualifications

Knowledge of:

• Customer service principles and professional phone communication

• Cash handling procedures

• General office equipment, including computers

Skill in:

• Recognizing, prioritizing, and completing tasks efficiently

• Responding quickly and effectively in difficult situations

• Working cooperatively and effectively with other employees

Ability to:

• Perform a variety of clerical and administrative tasks

• Follow oral and written instructions

• Use initiative and exercise independent judgment

• Use personal computers and software applications, including Microsoft Office and billing software

• Type at least 45 words per minute

• Perform ten-key by touch

Requirements

Minimum Qualifications:

• High School Diploma or GED equivalent

• Two (2) years of clerical experience with emphasis on accounting skills and cash handling

• One (1) year of customer service experience

• College coursework in accounting may substitute for required accounting experience

• Basic Microsoft Office skills and ten-key by touch proficiency

• Valid California Driver’s License

• Must be insurable under employer’s auto liability insurance

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