Manager, Recruitment Retention

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Located in Windsor, ON

Salary: $60,000.00 per year

Hospitality-Focused Retail Organization | Cannabis Industry

Our client is a growing, hospitality-driven retail organization with multiple locations across Southwestern Ontario. As the business continues to mature and scale, they are seeking a Recruitment & Retention Manager to lead talent acquisition, training, and long-term employee engagement across their stores.

This is a highly visible, hands-on leadership role for someone who is passionate about people, culture, and delivering meaningful guest experiences. This is not a traditional desk-based HR role; the successful candidate will be deeply embedded in the business and regularly present in-store.

Company Culture

• Cannabis retail meets genuine hospitality
• Customers are guests, never just transactions
• Staff are educators and relationship builders, not order takers
• The organization values curiosity, care, inclusion, and respect
• There is a strong commitment to de-stigmatizing cannabis retail and treating it as a legitimate industry

Key Responsibilities

1) Talent Acquisition & Recruitment

• Lead full-cycle recruitment from intake through hire
• Develop and execute recruitment strategies aligned with company culture and values
• Identify and attract hospitality-driven, relationship-focused candidates
• Partner closely with senior leadership on hiring decisions and workforce planning

2) Training & Development

• Design, implement, and manage onboarding and continuous training programs
• Coach, retrain, and develop employees at all stages of tenure
• Address motivation and engagement challenges through structured development initiatives
• Maintain training tools including SOPs, manuals, assessments, and review frameworks
• Support the implementation and optimization of a digital and/or gamified Learning Management System (LMS)

3) Retention, Engagement & Culture

• Drive employee retention and engagement strategies across all locations
• Act as a culture champion and visible leader within the stores
• Support internal mobility and role rotation to maintain engagement
• Foster collaboration and team building across locations

Role Environment

• Approximately 50% in-store / 50% office-based
• Hands-on training approach - learning happens on the floor, not just in manuals
• Embedded member of the senior leadership team
• Regular travel between locations (not all at once)

Ideal Candidate Profile

• Minimum 5 years of recruitment experience
• Hands-on experience in training and development
• Background in retail and/or hospitality-driven environments
• Strong interpersonal, leadership, and coaching skills
• Comfortable leading and engaging a diverse workforce
• Experience working with digital HR systems and LMS platforms
• Knowledge-based leadership style (expert-led rather than directive)
• Genuine relationship with cannabis and belief in it as a legitimate consumer product

Technology & Systems

• Experience working with HRIS platforms
• Comfortable using Google Workspace for documentation and collaboration
• LMS experience or strong aptitude to learn and optimize digital platforms

Education

• Bachelor’s degree in Human Resources or a related field required

Work Schedule & Compensation

• Approximately 40 hours per week (overtime paid if required)
• Availability required from 11:00am – 7:00pm a minimum of two to three days per week; scheduling flexibility is available
• Salary starting at $60,000 annually, commensurate with experience

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