Municipal Utility Billing Clerk

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Located in Mt.pleasant, TX

Salary: $20-DOE

Utility Billing Clerk / Coordinator

Schedule: Full-Time | On-site
Employment Type: At-Will

Position Summary

the Utility Billing Clerk plays a key role in keeping billing running smoothly—handling utility billing, assisting residents, and supporting multiple city departments. This position requires accuracy, accountability, and top-tier customer service. If you like numbers, organization, and helping people (without the chaos), this role checks all the boxes.

Key Responsibilities

Utility Billing & Account Management

• Process daily utility payments (cash, check, ACH, etc.) and ensure accurate daily deposits

• Enter meter readings and prepare monthly utility bills

• Set up new utility accounts, terminations, adjustments, refunds, and bad-debt maintenance

• Verify billing accuracy and initiate meter re-reads when needed

• Prepare work orders for service connections, disconnections, and investigations

• Review usage trends and unusual activity; coordinate with appropriate staff

• Prepare and post monthly ACH payments

• Generate monthly, quarterly, and annual utility reports

• Reconcile garbage/waste management charges with contractors

Customer Service & Public Interaction

• Assist customers in person, by phone, or by email with billing, utility, permitting, and zoning questions

• Respond to inquiries and complaints professionally and efficiently

• Research discrepancies and explain city policies and procedures clearly

• Prepare and document account and billing adjustments

Clerk & Administrative Support

• Collect and record payments for utilities, permits, and other city departments

• Balance cash drawers accurately

• Prepare permit forms and explain permit procedures

• Assist with incoming and outgoing mail

• Coordinate facility rentals, deposits, refunds, and database updates

• Maintain postage meter levels

• Assist the City Clerk and department heads with research, reporting, and database management

• Perform additional duties as assigned (because city work is never just one thing)

Qualifications

Required

• High School Diploma or equivalent

• Valid Texas Driver’s License with a good driving record

• Strong computer skills (Microsoft Office, data entry, 10-key by touch)

• Ability to work with numerical data, filing systems, and confidential information

Preferred

• Municipal office or utility billing experience

• Experience with InCode or similar municipal software

• Strong attention to detail and customer service skills

Experience is preferred—but motivated, detail-oriented candidates willing to learn are encouraged to apply.

Skills & Abilities

• Ability to accurately handle, count, record, and balance money

• Strong written and verbal communication skills

• Ability to follow oral and written instructions

• Comfortable working independently and in a team environment

• Professional, tactful, and courteous when working with the public

Physical Requirements

• Ability to lift up to 25 pounds

• Ability to sit for extended periods

• Ability to work indoors in an office environment

Additional Information

This job description may be revised at any time. This is an at-will position.

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