Legal Intake Specialist

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Located in Newark, NJ

 

Paralegal / Legal Intake Specialist (Pre-Litigation)

Location: Newark, NJ (On-Site)
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
Compensation: $50,000–$60,000 base + bi-weekly incentive bonuses
Total Compensation: $70,000–$85,000 annually (with bonuses)
Spanish speakers eligible for additional annual compensation

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Overview

A well-established legal organization is seeking a Paralegal / Legal Intake Specialist to support pre-litigation personal injury and mass tort claims. This role is ideal for experienced legal call center, intake, or claims professionals who excel at high-volume claimant communication while maintaining accuracy, empathy, and organization.

This is a full-time, on-site position working directly with claimants and internal legal teams to move cases forward efficiently prior to litigation.

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Key Responsibilities

• Serve as the primary point of contact for claimants throughout the pre-litigation process

• Conduct intake interviews and follow-up calls with individuals involved in personal injury, defective product, or environmental exposure claims

• Guide claimants through required steps while providing consistent updates and support

• Coordinate and follow up on the collection of medical and case-related records

• Review and organize medical records and supporting documentation

• Maintain accurate case notes and updates in legal case management systems

• Communicate case status and relevant information to attorneys and supervisors

• Handle administrative tasks including scheduling, documentation, and data entry

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Qualifications

• Associate’s degree required

• 1+ year of experience in a legal intake, call center, claims, personal injury, or insurance-related role

• Strong phone presence with the ability to handle sensitive conversations professionally and empathetically

• Highly organized with strong attention to detail

• Comfortable managing multiple cases in a fast-paced, metrics-driven environment

• Proficient with CRM or legal case management software

• Spanish fluency a plus

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Why This Role

• Performance-based bi-weekly bonuses

• Five hours of pre-approved overtime weekly

• Modern office environment with dual monitors and updated technology

• Convenient on-site location with access to public transportation

• Full benefits package including medical, dental, vision, 401(k), and transit assistance

Legal Intake • Call Center Representative • Paralegal • Case Manager • Claims Specialist • Personal Injury • Mass Tort • Pre-Litigation • Legal Customer Service • Legal Call Center • Intake Specialist • Claimant Services

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