eCommerce Customer Experience Specialist

Top Job

Located in Costa Mesa, CA

Salary: $22-$28

eCommerce Customer Experience Representative

In-Office | Monday–Friday

A fast-growing eCommerce company specializing in premium, specialized apparel for babies, children, and adults is seeking a Customer Experience Representative to join its team. This role plays a key part in delivering exceptional customer support and ensuring a seamless post-purchase experience.

Key Responsibilities

• Respond to customer inquiries via live chat, email, and occasionally phone
• Assist with order questions, returns, exchanges, subscriptions, and general product support
• Utilize platforms such as Shopify, Loop, and Corso to manage and resolve customer requests
• Maintain accurate and detailed documentation of customer interactions
• Provide timely, professional, and empathetic support aligned with a customer-first mindset
• Meet individual performance goals while contributing to overall team success
• Identify recurring issues and communicate insights to internal teams

Qualifications

• Strong written communication skills with close attention to detail
• Ability to manage multiple conversations and tasks efficiently
• Customer-focused, solution-oriented approach
• High achiever with a goal-driven and accountable work style
• Comfortable working in a fast-paced eCommerce environment
• Prior customer service experience preferred; eCommerce experience a plus

Work Details

• In-office position
• Monday–Friday schedule
• Full-time opportunity within a growing organization

Why This Role

• Join a rapidly expanding eCommerce brand
• Be part of a collaborative, performance-driven team
• Opportunity for professional growth as the company scales

 

How to Apply:

Text:  APPLY to 714-676-5198

Online:  www.expresspros.com/costamesaca

In Person:  2961 W. MacArthur Blvd., Suite 216 | Santa Ana, CA

Apply Now