Customer Support Representative

Located in Jacksonville, IL

Salary: $16/hr

Customer Support Representative
Location: Jacksonville, IL
Schedule: Monday–Friday | 7:00 AM–4:00 PM or 8:00 AM–5:00 PM
Pay: $16/hour

A well-established company in Jacksonville, IL is hiring a Customer Support Representative to support customers throughout the order process while maintaining high service standards.

Responsibilities:

• Respond to customer inquiries regarding orders, products, and services

• Process orders and inquiries via phone, email, mail, and live chat

• Resolve customer issues efficiently and professionally

• Act as a liaison between customers, Sales Representatives, and internal teams

• Maintain assigned regional territories

• Coordinate with Processing and Shipping departments to ensure accurate order fulfillment

• Build and maintain long-term customer relationships

Qualifications:

• Previous customer service experience in an office, call center, or order-processing environment

• Experience handling phone and email communications

• Ability to work in multiple systems with strong attention to detail

• General business knowledge preferred

Education & Experience:

• High School Diploma required

• Some college preferred

• Prior CSR experience strongly preferred

• Business or Education degree helpful

Benefits:

• Stable, well-established company

• Professional office environment

• Consistent weekday schedule with two shift options

• Long-term employment opportunity

Apply today for immediate consideration.
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